FREE domestic shipping over $100 | local YYC pickup available | processing time 4-6 days

FAQ

  • How should I care for my rope accessories? We recommend hand washing your leashes and collars in lukewarm water. If needed, you may use a mild soap to spot clean any stains they may have. Before hanging leashes to dry, give them a stretch, and leave them to dry completely for several hours. Should you decide to machine wash your products, we are in no way accountable for any defects that may occur.
  • What is your current processing time? Currently, we plan to have your products made and shipped out within 4-6 business days of receiving your order. Should there be a major delay in our shipment of supplies, although unlikely, we will reach out via email with an update.
  • When will more colours be released? We currently have our Neutral Collection, which consists of: Cream, Dark Grey, Black, Light Grey, Pearl Grey, and Tan, as well as our Spring/Summer Collection, which consists of: Hot Pink, Sunshine, Aqua Blue, Sky Blue, and Rose Pink. We plan to release both a Fall Collection and a Winter/Holiday Collection later this year. With that being said, if there is a specific colour you have in mind that you would like now, don't hesitate to reach out to us! We would be more than happy to order some for you on our next order.
  • What is your shipping policy? Generally, your items will be shipped out within 5 days. Shipping time is dependent upon the shipping provider, and the delivery option chosen at checkout. Should any delays occur once your parcel has been sent, is out of our control.
  • Do you accept returns or refunds? Unfortunately, we do not accept returns on any of our items, with the exception of manufacturing defects. For more information, see our Refund Policy.